Exchanges

 

BOCA clothing will provide a free exchange or issue a refund for all non-clearance items received within 20 days from when the items were shipped, provided the items are unworn, unwashed, with all original tags attached, and free of defects. Items received after 20 days but within 40 days will qualify for store credit. For exchanges, you may still return the item within 20 days of when you received the exchanged item. Shipping charges are non-refundable. If you receive a defective product, you must notify us within three days of receiving the product to be eligible for a return. If you do not follow this policy, we will only accept defective items at our discretion.

 

Clearance Items

All merchandise sold at a 30% or greater discount is considered a clearance sale. Returns of clearance items must be postmarked within 3 business days of when you received the item. Please note that by postmarked we mean that you have sent it within 3 days, even if we have not yet received it. There is no advantage to sending a return overnight vs standard shipping. If you do not meet the shortened timeframe for returns of clearance items, we may at our discretion issue store credit rather than a refund.

 

Shoes

We do not accept returns on shoes that have been scuffed. Please be extremely careful trying on all shoes. We recommend trying them on only on carpet, for a very limited time, and inspecting them for marks before attempting to send them back. All shoe returns must include the original shoe box, in the original condition (not bent or damaged in anyway).

 

How to Send Back Your Return (US Orders)

All domestic orders ship with PREPAID return mailing labels. To ship an item back to BOCA, simply pack your item and invoice into a UPS bag/box and affix the prepaid mailing label. To mail your package, you can take it to a UPS store, hand it to any UPS driver or call and schedule a pick up. Please indicate on your invoice whether you are exchanging or returning the item. For exchanges, please indicate the desired model/size.

 

How to Send Back Your Return (International Orders)

International exchanges & returns work in the same way as domestic exchanges & returns, but do not include prepaid return labels or refund return shipping costs. Address exchanges & returns to:

 

BOCA Man

1020 Swarthmore Avenue

Pacific Palisades, CA 90272